Teachers' and students' perceptions of a sense of community in blended education.

Universities have renewed interest in blended learning in preparation for post-COVID education. However, unsatisfactory social interactions hinder the quality of blended learning, despite its potential for flexible and personalized learning. In this situation, a sense of community would provide essential academic and social benefits. To develop a sense of community among students, we need to further understand students' and teachers' perceptions concerning this subject by exploring their experiences in blended learning. Therefore, we investigated this for three blended courses using a qualitative case study approach. We conducted: (1) classroom observation; (2) document analysis of course content, assignments, and assessments; and (3) individual interviews with teachers (n = 3) and group interviews with students (n = 18). The results showed the main factors that appeared to contribute to sense of community: group learning activities within courses, non-academic and extracurricular activities across courses, and the campus as a physical place integrating academic and social life after COVID. Further, we identified two obstacles: students valued group learning but struggled to manage group dynamics, and despite teachers' efforts to encourage learning autonomy, students viewed teachers as the ultimate authority in the learning process, which strained the student-teacher relationship. Additionally, this study revealed the limitations that digital tools have for promoting sense of community, as students questioned whether these tools have added value for supporting intricate and in-depth conversations. Finally, based on these findings, we provided practical recommendations for the future development of sense of community in blended learning.

Building blocks of instructor professional development for innovative ICT use during a pandemic

Purpose: Innovative use of information and communications technology (ICT) requires (new) knowledge and skills for the group that has the biggest impact on the quality of education: instructors. Facilitating professional development (PD) of instructors is crucial for the quality of one’s education system(s), perhaps even more so in times of a pandemic. Design/methodology/approach: Based on the authors’ analysis of reviews published in the last decade, this paper summarizes the key building blocks of effective PD on the innovative use of ICT during a pandemic. The authors used these building blocks to reflect on two national PD initiatives developed to support institutions of higher education in instructional use of ICT while dealing with the consequences of the COVID-19 pandemic. Findings: Both PD initiatives include the same building blocks: (1) content-related building blocks focused on technological knowledge, (2) active learning and expert-supported PD (didactics-related building blocks) and (3) contextual building blocks consisting of clearly defined goals focused on the instructor's own practice, use of technology, sustained duration (e.g. taking place over a longer period of time) and evidence-informed PD. One contextual building block that was not evident in the reviews but emerged as a vital building block is “responsiveness” to the situation and needs of the participants. Originality/value: High-quality PD is crucial if one wants to safeguard the quality of (online) instruction and learning to ensure high-quality education for all students. This paper can contribute to enhancing the quality of much-needed PD on online teaching (during, but also after COVID-19).